· Understand the interpersonal dynamics of stress
and change.
· Successfully help people move from "loss" to new realities.
· Develop coherent plans in the midst of uncertainty.
· Communicate with credibility.
· Tailor messages to people's individual needs.
-Foster innovation in a chaotic environment.
· Keep people mentally tough and emotionally steady.

Tager and Woodward's engaging yet always pragmatic style is perfect for anyone who wants to avoid jargon and gimmicks and get right to the heart of the matter. They'll show you how to help people remain focused, effective, and committed throughout the change process. Filled with real-life stories, specific training examples, and up-to-the minute research, this unique guide presents everything you need not just to survive-but to thrive-in times of stress and change.